TORO Snapshot
Read-only diagnostics for supported B&G and Navico processor systems.
TORO Support
Remote diagnostics and secure support for yacht's navigation, instrument, and onboard IT systems.
Not sure which tool to use?
Answer a couple of quick questions and we will point you to the right support option.
Question 1
What are you trying to do?
Pick the closest option. If we need more detail, the guide will ask one more question.
Recommended option
Contact TORO
For requested support, send the vessel name, system affected, and a short description of the issue.
Managed remote support is available for existing TORO clients by prior agreement.
Consent and Privacy
Support tools are used only as part of an agreed TORO support process.
Remote support by permission
Remote sessions are started only when requested by the vessel or an authorised representative.
Read-only diagnostics
TORO Snapshot collects diagnostic information for supported B&G/Navico systems and does not change processor settings.
Managed access by agreement
Unattended or managed remote access is configured manually for existing clients by prior agreement only.